Refund policy
At Yerlux, we want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, you may request a return within 7 days of delivery.
This policy applies to orders shipped to customers in the United States.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within 7 days of the date tracking shows the order was delivered.
- Be unworn and unused.
- Have all original tags attached.
- Be returned in the original clear garment packaging with the SKU label, where applicable.
- Be in its original condition and suitable for resale.
Items that do not meet these requirements may be subject to a restocking fee or may not be eligible for a refund.
How to Request a Return
Before sending an item back, please contact Yerlux Customer Support with:
- Your order number;
- The item you wish to return;
- The reason for the return; and
- Photographs, when necessary, to help us review the request.
Return requests must be submitted within 7 days of delivery.
After your return request is reviewed and approved, we will provide you with the applicable return instructions and return address.
Please do not send a return to an address that has not been provided by Yerlux Customer Support.
Return Shipping
A prepaid return label is not included with your original order. For returns that are not due to a defective, damaged, or incorrectly shipped item, customers are responsible for obtaining and paying for return shipping.
Restocking Fees
All returns that meet the applicable return requirements are not subject to a restocking fee.
Refunds
Once the returned item is received and inspected, Yerlux will process the approved refund.
Please allow 7 business days after the returned package is received for the return to be processed.
Approved refunds will be issued to the original payment method used for the purchase.
After Yerlux processes the refund, your bank or payment provider may require additional time to make the funds available in your account. Processing times vary by financial institution.
Original shipping and handling charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact Yerlux Customer Support as soon as possible.
Please provide your order number and, when applicable, clear photographs showing the issue.
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
For items that are damaged, defective, or incorrectly shipped due to an error on our part, Yerlux will provide return instructions and assistance with the applicable return shipping.
Exchanges
Yerlux does not offer direct product exchanges.
If you need a different size, color, or style, you may return the item according to this policy and place a new order separately.
New orders are subject to product availability and the prices displayed on the Yerlux website at the time of purchase.
Return Address
For security and accurate processing, Yerlux provides the appropriate return address and return instructions after a return request has been submitted and approved.
Contact Us
If you have questions about returns or refunds, please contact Yerlux Customer Support before sending your item back.
Yerlux Customer Support
Email: support@yerlux.com
We are happy to assist you with your return request.
Last Updated: September 06, 2026